Store Policy (Shipping, Returns & Refunds)
Effective Date: 1/1/2026
Eco Air Heating and Cooling (“Company,” “we,” “us,” or “our”) operates ecoairheatandcool.com, an ecommerce store and HVAC service platform. This Store Policy explains our shipping, pickup, returns, and refund terms for products purchased through our Website.
By placing an order with us, you agree to the terms outlined below.
1. Shipping Policy
Shipping Methods & Rates
We offer a variety of shipping options depending on the product, destination, and availability. Shipping may include:
Flat rate shipping
Carrier-calculated shipping rates
Free shipping on select items or promotions
Shipping costs (if applicable) will be displayed at checkout.
We reserve the right to limit shipping destinations and may only ship to select cities or regions based on operational or logistical considerations.
Handling Time
Orders are typically processed within up to 24 hours of purchase
Order processing and handling occurs during business hours: Monday–Friday, 9:00 AM – 4:00 PM (PST)
Orders placed after hours or on weekends/holidays will be processed the next business day
Tracking Information
When available, customers will receive shipping confirmation and tracking information via email once an order has been dispatched.
Third-Party Shipping & Delivery
We may use third-party carriers for delivery. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, weather, or other external factors.
2. Store Pickup (If Available)
Some items may be eligible for local pickup.
Pickup is available during business hours: Monday–Friday, 9:00 AM – 4:00 PM
Valid photo identification and proof of purchase are required at pickup
Items must be collected by the original purchaser unless otherwise authorized
We reserve the right to approve or deny pickup eligibility based on order type or product availability.
3. Return Policy
We offer a 30-day return window from the date of purchase for eligible items.
Return Eligibility
To qualify for a return:
Items must be returned within 30 days of purchase
Items must be unused, uninstalled, and in original packaging
Items must be in resellable condition with no damage
Returns must include all original components and accessories
Exceptions
Items that are damaged due to customer use or installation are not eligible unless defective upon delivery
Custom, special-order, or installed items may not be returnable (unless otherwise stated)
Return Reasons
Customers must provide a reason for return, such as:
“Defective”
“Buyer’s Remorse”
“Ordered Incorrect Item”
Other applicable reason
Return Process & Prepaid Label
Customers must contact us to request a return authorization
Once approved, we will provide a prepaid return shipping label
Returns sent without authorization may not be accepted
We do not charge restocking fees.
Inspection Period
Once a returned item is received:
We conduct an inspection within 24–48 hours of delivery confirmation to our facility
Refund eligibility will be determined after inspection is complete
4. Refund Policy
Refund Approval
If your return is approved:
A refund will be issued to your original payment method
Refunds include the product purchase price (and applicable taxes if included at time of purchase)
Processing Time
Refunds are processed within 5–7 business days after approval
However, please note:
Bank and credit card processing times may take an additional 3–10 business days to post funds
This delay is controlled by your financial institution and is not within our control
5. Payment Methods & Security
We accept the following payment methods:
Major credit cards
Debit cards
Apple Pay
All transactions are processed through secure, encrypted payment gateways. Our Website uses SSL encryption, and we do not store credit card information on our servers.
6. Pricing, Taxes, and Availability
Prices are subject to change without notice
We use third-party systems to calculate taxes and shipping rates
Product availability may vary and is not guaranteed until an order is confirmed
We reserve the right to limit quantities or restrict sales to certain locations
7. Order Acceptance & Right to Refuse Service
We reserve the right to:
Cancel or refuse any order at our discretion
Limit or restrict shipping locations
Cancel orders due to suspected fraud, pricing errors, or supply issues
8. Contact Information
For questions about shipping, returns, refunds, or orders, contact us:
Eco Air Heating and Cooling
1525 3rd Street, Suite F
Riverside, CA 92507
Phone: (951) 446-5968
Email: [email protected]
Office hours: Mon-Fri 8am-4:30pm
