Service Agreement

Effective Date: 1/1/2026

This Service Agreement (“Agreement”) applies to all HVAC services provided by Eco Air Heating and Cooling (“Company,” “we,” “us,” or “our”) through ecoairheatandcool.com or any related booking, communication, or service channel.

By scheduling or receiving services from us, you agree to the terms outlined below.

1. Service Area

We provide HVAC services throughout the following California counties:

• Riverside County

• San Bernardino County

• Orange County

• Los Angeles County

• San Diego County

We strive to serve all listed areas; however, we reserve the right to decline service to specific cities, locations, or appointments if scheduling capacity, workload, or operational constraints prevent us from maintaining our standard of quality and customer experience.

Our priority is delivering reliable, timely, and high-quality service to every customer we accept.

2. Scheduling, Access & Customer Responsibility

Customers agree to:

• Provide accurate property access information

• Ensure safe and reasonable access to service areas (indoor/outdoor units, attic spaces, etc.)

• Be present or provide authorized access during scheduled appointments when required

• Provide accurate contact information for communication and updates

Delays or rescheduling may occur if access is not available or conditions are unsafe.

3. Pricing, Travel & Additional Fees

Some services may include coverage-based pricing. In certain cases:

• Additional mileage or travel fees may apply depending on distance from our service base

• Any applicable travel or service area fees will be disclosed in advance when included in estimates or offers

• We reserve the right to adjust pricing based on distance, scope of work, or site conditions

All final pricing will be communicated prior to work being performed whenever possible.

4. Workmanship Warranty

Eco Air Heating and Cooling provides a 10-Year Workmanship Warranty, one of the highest standards in the Southern California HVAC industry.

This warranty covers:

• Labor and installation workmanship performed by our technicians

• Defects directly related to installation errors under normal use conditions

This warranty does not cover:

• Manufacturer defects

• Improper maintenance or neglect

• Normal wear and tear

• External damage or third-party modifications

5. Manufacturer Warranties

In addition to our workmanship warranty, products and equipment installed or sold are subject to the original manufacturer’s warranty terms.

We honor and follow manufacturer warranty guidelines but do not control or extend those warranties beyond their stated terms.

6. Service Quality & Communication

We are committed to providing:

• Professional and timely HVAC service

• Clear and proactive communication before, during, and after service

• Transparent expectations regarding scheduling, pricing, and work scope

• A hassle-free customer experience from start to finish

We aim to resolve issues efficiently and maintain a high standard of customer satisfaction.

7. Right to Refuse or Reschedule Service

We reserve the right to:

• Refuse service to any location or customer at our discretion

• Reschedule or delay appointments due to weather, safety concerns, staffing, or workload

• Cancel or modify service if conditions are unsafe or outside of reasonable service expectations

Our priority is maintaining safety, quality, and service integrity.

8. Limitations of Service

HVAC systems and installations may vary in condition, age, and complexity. We are not responsible for:

• Pre-existing system failures or undisclosed issues

• Structural limitations that affect installation or performance

• Delays caused by permitting, inspections, or third-party dependencies

9. No Guarantee of Specific Outcomes

While we strive for optimal system performance and customer satisfaction, we do not guarantee specific outcomes beyond workmanship quality and applicable warranties.

Performance results may vary based on system condition, usage, and external factors.

10. Governing Terms

This Agreement works in conjunction with our:

• Terms of Use

• Privacy Policy

• Store Policies (if applicable for product purchases)

In the event of conflict, service-specific terms outlined in this Agreement will apply to HVAC work.

11. Contact Information

If you have any questions regarding this Service Agreement or your scheduled service, please contact us:

Eco Air Heating and Cooling
1525 3rd Street, Suite F
Riverside, CA 92507
Phone: (951) 446-5968
Email: [email protected]
Office hours: Mon-Fri 8am-4:30pm