Privacy Policy
Effective Date: 01/01/2026
Eco Air Heating and Cooling (“Company,” “we,” “us,” or “our”) operates ecoairheatandcool.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Website, services, ecommerce store, tools, and related communications.
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us as well as information automatically collected through your use of the Website.
A. Information You Provide
When you interact with our Website, request services, make purchases, or submit forms, we may collect:
Full name
Email address
Phone number
Physical address
Service-related details (such as HVAC system information, home details, installation requirements, or delivery preferences)
Payment or order-related information (processed through third-party payment providers)
Any other information you choose to provide in inquiries or forms
B. Information Automatically Collected
When you visit our Website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Referral sources
General location data (based on IP address)
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for purposes including:
Providing HVAC services and customer support
Processing ecommerce orders and service requests
Scheduling appointments and installations
Communicating via email, phone, or text message
Sending marketing, promotional, or campaign communications
Improving Website functionality, tools, and user experience
Analyzing Website traffic and user behavior
Operating and improving our tools, calculators, and applications
Preventing fraud and ensuring security
3. Tools, Applications, and Informational Content
Our Website may include tools, calculators, financing estimators, and other applications (“Tools”).
You acknowledge and agree that:
Tools are provided for general informational purposes only
Results may not always be accurate, current, or complete
Estimates (including financing, pricing, or system recommendations) may change without notice
We are not responsible for decisions made based on Tool outputs
You should not rely solely on these Tools for final financial, purchasing, or service decisions.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Understand how users interact with our Website
Improve Website performance and functionality
Support marketing, advertising, and remarketing campaigns
Measure the effectiveness of campaigns and traffic sources
You may disable cookies through your browser settings, but some features of the Website may not function properly.
5. How We Share Information
We do not sell your personal information. However, we may share information with third parties in the following situations:
Service Providers: Payment processors, hosting providers, CRM systems, scheduling tools, and analytics platforms
Marketing & Advertising Partners: To help run advertising campaigns and measure performance
Communication Platforms: Email and SMS messaging providers
Legal Requirements: If required by law, regulation, or legal process
Business Operations: In connection with business transfers, mergers, or acquisitions
6. Text Messaging (SMS) Communications
By providing your phone number, you consent to receive text messages from Eco Air Heating and Cooling related to:
Appointment scheduling and reminders
Service updates and confirmations
Order or installation updates
Promotional or marketing messages (if opted in)
Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying “STOP” to any message.
7. Email Communications
We may send you emails regarding:
Service updates
Order confirmations
Marketing and promotional content
Important account or policy updates
You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your data.
9. Third-Party Services
We use third-party services for:
Payment processing
Analytics and tracking
Marketing and advertising
Website hosting and functionality
These third parties have their own privacy policies governing how they handle your information.
10. Data Retention
We retain personal information only as long as necessary to:
Provide services
Fulfill legal and accounting obligations
Maintain business records
Support ongoing customer relationships
11. Your Privacy Rights (California Residents)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect
The right to request deletion of your personal information
The right to opt out of certain data sharing practices
To exercise these rights, contact us using the information below.
12. Children’s Privacy
Our Website is not intended for children under 13, and we do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Website indicates acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at:
Eco Air Heating and Cooling
1525 3rd Street, Suite F
Riverside, CA 92507
Phone: (951) 446-5968
Email: [email protected]
Office hours: Mon-Fri 8am-4:30pm
